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Refund And Cancellation

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Refund And Cancellation

Welcome to Indi Authority Marketing!

In this document, the terms “we”, “us”, and “our” refer to Indi Authority Marketing. The terms “you” and “your” refer to our clients.

This Cancellation and Refund Policy governs the cancellation of orders and the issuance of refunds for purchases made through our website or via direct orders. This includes, but is not limited to, premium add-on services such as antivirus, server-side security backups, CDN networks, and multilingual premium add-ons. It also applies to all other services provided by us, such as online advertising and SEO. Each service may have its specific cancellation and refund terms, which are either outlined individually or grouped by service type.

1. Payment Terms

When placing an order for web design services, you are required to pay a 50% advance of the total order cost. The remaining balance must be paid within 7 to 10 days following the completion of the order. For all other services, including social media marketing, social media promotion, SEO, and similar offerings, full payment is required at the time of order placement to commence work.

2. Premium Add-On Services

We offer various premium add-on services, including server-side website security, multilingual language support, high-speed CDN networks, and cloud backups. Billing for these services is available on either a monthly or annual basis. If you opt for a monthly payment plan, the service will continue on this cycle without the option to switch to an annual plan until the time for renewal at the end of the current billing period.

3. Cancellations and Refunds

You may cancel your order and request a refund within 15 days of the delivery of the website or service completion. During this period, you are eligible for a full refund, except for any server- or domain-related charges which are non-refundable.

After the 15-day period, no refunds or cancellations will be processed, and changes to the billing cycle or plan will not be permitted.

4. Online Advertising Services

We offer a range of online advertising services, including social media promotions on platforms such as Meta Advertisement (formerly Facebook), Google Ads, and YouTube, among others. For these services, you must pay an 18% GST on the total ad spend and service charges, as mandated by the Indian Tax Regulation Act.

Cancellation of these services must be notified at least 30 days in advance. Refunds for any unspent ad budget can be processed; however, service charges are non-refundable once the campaign has commenced.

5. SEO Services

Our SEO services are available in two packages: a 6-month package and a 1-year package. Payment for these services must be made in one installment, either for the full 6 months or for the year at the time of order placement.

Cancellations of SEO service packages are not permitted once the service period has commenced, and no refunds will be provided as the resources allocated cannot be redirected.

6. Cloud Backup and Security Services

Our cloud backup and security services, which cover platforms including Microsoft Windows, Microsoft Windows Server, Microsoft 365, and Google Workspace, are governed by specific terms and conditions related to cloud backup and security. Please refer to our detailed service agreement for more information.

7. Non-Refundable Services

Please note that certain services, including domain registrations, SSL certificates, and special software licenses, are non-refundable once purchased, as they are specific to your requirements and cannot be reissued or resold.

8. Dispute Resolution

In the event of a dispute, parties will first attempt to resolve the issue informally, through negotiation and mediation. Should these efforts fail, the dispute will be resolved exclusively in the jurisdiction of the courts of Jaisalmer. This provision is intended to facilitate a quicker and more cost-effective resolution to any legal matters that may arise.

General Provisions

– Policy Modifications: This policy may be modified at any time at our discretion. You will need to visit our website to read our updated policy.
– Legal Compliance: This policy is crafted in accordance with current legal standards and best practices. In the event of a dispute, the terms outlined here will be subject to adjudication in a court of law.

Contact Us

For further information about our cancellation and refund policy, or to submit a cancellation request or refund inquiry, please contact our customer service department through our website or via email at support@indiauthority.marketing.

Thank you for choosing Indi Authority Marketing for your digital marketing and service needs. We are committed to providing you with exceptional service and support.

Last updated on 20 Dec 2022.